Terms & Conditions
Please read these Terms and Conditions carefully before using our platform. By accessing and utilizing the services provided by Fresh Casino, you acknowledge that you have understood and agree to be bound by these rules.
Acceptance of the Terms
By registering an account with us or otherwise participating in any aspect of our service, you agree to be bound by these Terms & Conditions, which may be subject to change at any time. We reserve the right to modify or update these terms without prior notice.
Eligibility Requirements and Minimum Age
To use our platform, you must be at least 18 years old (or as otherwise required in your jurisdiction) and provide accurate personal information when registering an account. You warrant that all details provided are true and complete.
Geographic Restrictions
Our services may not be available or permitted in certain jurisdictions due to regulatory restrictions. We do not intentionally target or offer our services to individuals located within such countries. If you reside in a prohibited country, please do not access our platform.
Account Registration Rules
To register an account with us, you must provide valid email address or other contact information as required by the registration process. You may choose to use one of several options for registering, including but not limited to, email, Gmail, and Telegram.
One-Account-Per-User Policies
You are only permitted to maintain one registered user account on our platform at any given time. Creating or maintaining multiple accounts in breach of this policy will be considered a serious infraction subject to disciplinary action, which may include (but is not limited to) suspension or closure of your account.
Identity Verification and KYC
While we do not currently perform Know Your Customer ("KYC") checks prior to registration, you agree that upon reasonable request by us, you shall provide documentation to verify the accuracy of the information provided during registration. We may use third-party services to assist with this verification process.
Account Accuracy Obligations and Security Responsibilities
It is your responsibility to ensure the security and confidentiality of your account login credentials (including but not limited to username(s) and password). You agree that you are solely responsible for maintaining accurate records regarding your interactions with our platform, including but not limited to deposits, withdrawals, and bonus rewards.
Restricted Behaviour and Prohibited Activities
We reserve the right to restrict or deny access to users engaging in any suspicious, fraudulent, or prohibited behavior as outlined below. We define this as, but are not limited to:
Bonus and Promotion Rules
Any promotions offered through our platform are subject to specific rules outlined in the bonus terms. These rules may include, but are not limited to:
Wagering and Gameplay Conditions
You agree that your use of our platform will comply with all relevant laws and regulations. You must play responsibly, observing the guidelines below:
Bonus Abuse Prevention
We reserve the right to prevent users from claiming or utilizing bonuses if they are suspected of abusing our bonus system. Bonus abuse includes, but is not limited to:
Deposits and Withdrawals
You may choose from several payment methods available through the platform for both deposits and withdrawals. The availability, acceptance rates, fees (if any), deposit/withdrawal processing times, currencies supported, and geographic restrictions of these options will be communicated on an individual basis as part of our payment process.
Verification Before Withdrawals
In accordance with anti-money laundering regulations and to ensure your safety when making a withdrawal, we reserve the right to request documentation verifying your identity prior to facilitating such transactions. This verification may occur through third-party services or directly with you.
Processing and Review Procedures
We will review all submitted information for deposit, bonus claims, or any other purpose carefully before taking action (e.g., processing withdrawals). We also reserve our right to update records on file at any time as required.
Responsible Gambling Expectations
While we understand the potential risks associated with gaming activities, you acknowledge and accept your responsibility in relation to these risks. Our platform encourages responsible play by adhering to standards set out below:
Self-Exclusion and Account Restrictions
You have the option, but are not obligated, to request temporary self-exclusion for a specified period (if you believe your gaming activities may be causing harm) at any moment by contacting us via email.
We will consider reasonable requests for account closure in the event of proven circumstances described above or suspected dishonest conduct on the site. If we suspend or close an account as part of this policy, please note that no refund shall be provided after such termination has occurred
Game Fairness and RNG Systems
All games offered through our platform have been licensed from reputable suppliers who use Random Number Generators ("RNGs") to produce random outcomes.
In the event of a technical failure or interruption affecting gameplay or jackpot determination, we will endeavour to rectify any discrepancies promptly. However, this guarantee does not imply that your account will be returned to its original state prior to occurrence
Technical Interruptions or Voided Gameplay
We will make every effort to minimize disruptions but may periodically have systems go down for repairs and maintenance of our gaming software.
If the jackpot is voided due to system failure then all entries that were submitted before such event shall stand valid entry into the next available round in this circumstance
Suspension or Closure of Accounts
You agree that we, at any time without prior warning, can suspend or close an account for breach of these Terms & Conditions, suspected dishonest conduct on site and /or proven circumstances.
Please be aware, in such event no refund will be made upon closure.
